We care about ice.

And our customers.


Unwanted or Unsuitable Items

If you are unhappy with a product you have purchased from us, you may return the product within 14 days of delivery for a refund. All products must be returned in their original packaging and in a re-saleable condition. You are responsible for the cost of returning unwanted items to us.

Damaged Items

Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement. This does not affect your statutory rights.

Faulty Items

In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within 3 days.

Items Received In Error

If you receive an item that you did not order, please notify us within 3 days.

When you do return a product we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in the post. We don`t pay for return shipping or refund shipping and handling costs. Include a copy of your receipt/delivery note and a brief note of the reason for return.

If you are uncertain as to how you specific purchase is reflected in this policy, please email us at contact@kubis.se

Price

1. The prices payable for goods that you order are as set out in our website.
2. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website or via a personal quote.

Payment

1. Payment can be made by cash on collection or by online payment via PayPal.

Confirmation of Order

1. Following completion of your order, we will send to you an email acknowledging your order. This email is an order confirmation and the acceptance of your order.
2. Your order is accepted and the contract concluded when the product ordered is dispatched to you unless the order is subsequently cancelled by either you or us.

Right for you to cancel your contract

1. You may cancel your contract with us for the goods you order at any time up to the end of the ten days from the date you receive the ordered goods. Kindly refer to our Return Policy.
3. To cancel your contract you must notify us in writing.
4. If you have received the goods before you cancel the contract then, unless it is an item received in error, you do not have right to cancel, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Cancellation by us

1. We reserve the right to cancel the contract between us if:
a. we have insufficient stock to deliver the goods you have ordered; or
b. we do not deliver to your area.
2. If we do cancel your contract we will notify you by e-mail.

Pickup of goods

1. We will put aside the goods ordered by you in our office.
2. The goods can be picked up at our office by you once we have checked the availability and have given you our order confirmation.
3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Delivery of goods to you

1. We will deliver the goods order by you to the address you give us for delivery at the time you make your order.
2. Delivery will be made as soon as possible after your order is accepted. Duration may vary depending on the destination.
3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
4. Goods for delivery outside the European Community may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient. You assume full responsibility for complying with any importation regulations. Please contact your local customs office for further details.

Advertisements and Promotions

We may use our website or any of the services we provide or in any of the correspondence we send to you to run advertisements promoting products and services we offer.

Limitation of Liability

1. To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions; (c) unauthorized access to alterations of your transmissions; (d) statements or conduct of any third parties. You agree that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.
2. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us within 3 working days of the delivery of the goods in question.
3. If you do not receive goods ordered by you within 10 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 20 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be at your option
a. to make good any shortage or non-delivery;
b. to replace or repair any goods that are damaged or defective; or
c. to refund to you the amount paid by you for the good in question in whatever way we choose.
4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
5. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Suspension and Termination

We may in our sole discretion suspend and/or terminate  use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination.

Events beyond our control

We shall have no liability to you for any failure to deliver any goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire explosion or accident.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and return Policy set out the whole of our agreement relating to the supply of the goods to you by us.

If you have any questions regarding the shop website please email us at contact@kubis.se

Postal address:
Kubis Ice
Karlbergsvägen 28A
11327 Stockholm

Big ice – Cool drinks

Order now and make some really nice drinks this weekend.